Buffalo Lodging Associates

Operations Supervisor

US-NJ-South Plainfield
Job ID
2017-1712
Hampton Inn South Plainfield

Overview

General Summary:

Responsible for assisting Management in the overall success of the hotel by meeting or exceeding planned objectives in an effort to maintain maximum occupancy, revenue, efficiency and accuracy.  Ensure superior service is provided to all guests and product quality standards are met.

Responsibilities

Principal Responsibilities:

  • Assists in oversee the facility operations including guest services, sales, housekeeping, maintenance, food and beverage and human resources. 
  • Assists in oversee guest services; ensuring that superior service is a priority. 
  • Foster a positive, cooperative work environment between staff and management. 
  • Assists in the supervision of employees in assigned departments.  Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws. 
  • Supervise team members. Supervisory responsibilities include sharing in interviewing, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Job Duties:

  • Problem Solving- Identifies and resolves problems in a timely manner.  Develops alternative solutions, uses reason at all times.  Makes timely decisions while exhibiting sound judgment.  Includes appropriate people in decision making process.
  • Customer Service – Maximize Customer Service by attaining 80% or better on Franchise Guest Service Scores.  Respond and resolve all guest complaints timely and appropriately.  Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance. 
  • Communication – Demonstrates group presentation skills. Speaks clearly and persuasively in both positive and negative situations.  Writes clearly, and has the ability to read and interpret written information. Communicates effectively. Assists management team in conducting employee meetings and other events.
  • Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit.  Upholds organizational values, treats people with respect and promotes a harassment free environment.
  • Quality Management – Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections.  Must maintain 80% or higher on Franchise product quality scoring.  Inspect rooms and public areas for cleanliness, preventative maintenance upkeep on a daily basis and back office.  Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Strives to increase productivity.
  • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
  • Initiative – Meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions.  Assists in work delegation , comprehends setting expectations and monitoring delegated activities.  Asks for and offers help when needed.   
  • People Management – Ensures each employee completes orientation and required brand training.  Assists management in ensuring employee performance reviews are performed timely and in accordance with BLA standards.  Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.).  Maintains effective employee relations programs within the hotel.  Assist in providing performance feedback to employees.  Manages difficult or emotional employee situations.  Developing subordinates and encouraging growth and participation .    
  • Compliance – Assists management in ensuring State and Federal Labor postings are current.  Ensure all internal BLA communication is posted as required.  Adheres to all polices and procedures required by Buffalo Lodgings internal audit system.  Maintains confidentiality.      
  • Business Acumen – Maintain CPOR in assigned departments as driven by budget.  Understands business implications of decisions, aligns work with strategic goals.  Accurately forecast schedule changes based on forecasted occupancy. 

Qualifications

High School diploma or equivalent is preferred. Hospitality and/or customer service experience is required.  Housekeeping , food and beverage experience is preferred.  Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.  Must have valid drivers license, and acceptable driving history subject to company approval. 

 

Benefits

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:

  • Medical & Dental Insurance
  • 401(k) savings plan
  • Life Insurance
  • Supplemental Life Insurance
  • Flexible Spending Plans
  • Short Term Disability Insurance
  • Employee Assistance Programs

 

 

Please apply at www.buffalolodging.com or by copying the following link into your browser:

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