Buffalo Lodging Associates

  • Room Inspector/Guest Services Representative

    Location US-NY-Buffalo/Cheektowaga
    Job ID
    2018-1767
    Location Name
    Homewood Suites Buffalo Airport
  • Overview

    General Summary:

     

    Supervises cleaning personnel and inspects hotel guest rooms, bathrooms, corridors and lobbies by performing the following duties.

    Responsibilities

    Principal Responsibilities:

     

    • Maintains cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
    • Records inspection results and notifies cleaning personnel of inadequacies.
    • Trains or re-trains staff on proper housekeeping procedures when needed.
    • In absence of Executive Housekeeper is responsible for the housekeeping department supervision.
    • Cleans rooms and public areas as assigned by Executive Housekeeper.

     

    Job Duties:

     

    • Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to special requests and complaints from guests. Delivers cribs, rollaway beds, extra linen or other special guest requests items to guest rooms.  Plans work schedules and room assignments with minimum disruption to guests.
    • Team Work – Treats people with respect. Keeps commitments. Upholds organizational values.   Assists with preventative cleaning programs as assigned.  Assists with the transportation of soiled linen containers and clean linen carts.  Removes trash and dirty linen from room attendant carts.
    • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.  Maintains cleanliness of storage and laundry rooms.   Rotates linen and replenishes storeroom supplies.  Spot cleans walls, carpets, light fixtures, etc.  Examines carpets, drapes and furniture for stains, damage or wear.
    • Quantity – Meets productivity standards and completes work within a timely manner. Completes tasks within approved budget and time.
    • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while handling soiled linen.  Responsible for any assigned keys and for following key control policies. Cleans snow and debris from sidewalk.
    •  Dependability – Is consistently at work and on time.  Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
    • Initiative – Volunteers readily. Asks for and offers help when needed.  Check with supervisor upon completion of shift before leaving for the day.  Updates room status in a timely manner as necessary.
    • Compliance – Report all lost and found articles to supervisor.  Reports equipment problems to maintenance.

    Qualifications

    Qualifications:

     

    High School diploma or equivalent is preferred.  One year previous housekeeping experience is a plus.

     

    Benefits:

     

    At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:

    • Medical & Dental Insurance
    • 401(k) savings plan
    • Life Insurance
    • Supplemental Life Insurance
    • Flexible Spending Plans
    • Short Term Disability Insurance
    • Employee Assistance Programs

     

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