Buffalo Lodging Associates

  • Bistro Server

    Location US-NY-Buffalo
    Job ID
    2018-1795
    Location Name
    Courtyard Buffalo Downtown /Canalside
  • Overview

    General Summary:

     

    Provides friendly, efficient service of food and beverage products desired by guests and collects payments for such items.

    Responsibilities

    Principal Responsibilities:

    • Must be available for AM and PM shift, varying days.
    • Contributes to an atmosphere of welcome and warmth generated by a sincere concern for each guest’s satisfaction.
    • Welcome guests, take their orders, ring orders into the micros system, and receive payment for the order.

      Prepare food, coffee and other beverages to meet company and brand standards, including alcohol. Have a full knowledge of entire menu.

    • Provide assistance in Food and Beverage areas including busing, cleaning, washing dishes and utensils. resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within lobby area.
    • Set up bar for service, prepare drink orders for guests, follow state and local laws for serving alcohol responsibly, complete closing duties, and ensure cleanliness of bar and cooler areas.

     

    Job Duties:

    • Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
    • Team Work – Treats people with respect. Keeps commitments. Upholds organizational values. Approach all encounters with guests and employees in a friendly service-oriented manner. Partner with and assist others to promote an environment of teamwork and achieve common goals. Perform other reasonable tasks as requested by management.
    • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.  Completes opening and closing checklists according to standards.  Maintains cleanliness standards, completes side work as assigned.
    • Quantity – Meets productivity standards and completes work within a timely manner.
    • Safety and Security – Handling and storage of food products is in compliance with local board of health standards, observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Responsible for any assigned keys and for following key control policies.  In accordance with liquor laws monitors guests for intoxication and reports such findings to management immediately. Understand and comply with local and state health codes in food handling and sanitation standards/procedures.
    • Dependability – Is consistently at work and on time.  Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays, weekends and a flexible schedule.
    • Initiative – Volunteers readily. Asks for and offers help when needed.  Clear and clean tables, resets counters, tables, notify proper personnel of any inventory needs, assist in putting food orders away, wash dishes, mop floors, and any other general cleaning that is required.
    • Compliance – Processes cash and credit card payments consistent with standard cash handling procedures. Ensures tips are reported properly for tax processing.
    • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.

    Qualifications

    Qualifications:

     

    High School diploma or equivalent is preferred.  Should have basic knowledge of food and beverage preparation. Must be 18 years or older to serve alcohol.
    Full-Time and Part-Time positions available.

     

    Benefits:

     

    At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:

    • Medical & Dental Insurance
    • 401(k) savings plan
    • Life Insurance
    • Supplemental Life Insurance
    • Flexible Spending Plans
    • Short Term Disability Insurance
    • Employee Assistance Programs

     

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