Buffalo Lodging Associates

  • Dual Sales Coordinator

    Location Name Hilton Garden Inn Wayne
    Job ID
    2018-1990
    Location
    US-NJ-Wayne
    Type
    Regular Full-Time
    Department
    Sales & Marketing
  • Overview

    General Summary:

     

    Primary function is providing administrative support to the Sales Dept. This person will also have responsibility for revenue production for the hotel, meeting or exceeding planned revenue objectives for RevPar, occupancy and average daily rate (ADR). Must utilize a “hands-on” approach to be actively involved on a daily basis in maintaining current accounts as well as securing, qualifying and following up on leads to refer to the appropriate Salesperson.

    Responsibilities

    Principal Responsibilities:

     

    • Administers inside direct sales and communicates leads to the General Manager. 
    • Administers group events including inputting group blocks for new and current clients, sending back confirmation numbers and contracts to clients and communicating with them through the end of their stay.
    • Assists in actively selling room nights through public relations, advertising, sales blitzes, direct mail campaigns and other promotional programs. 

    Job Duties:

    • Problem Solving- Identifies and resolves problems in a timely manner.  Develops alternative solutions, uses reason at all times.  Makes timely decisions while exhibiting sound judgment.  Includes appropriate people in decision making process.
    • Project Management – Organize, maintain and track sales data using sales pro or provided sales tracking software.  . 
    • Customer Service –Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance. 
    • Communication - Demonstrates group presentation skills.  Speaks clearly and persuasively in positive or negative situations.  Writes clearly, and has the ability to read and interpret written information. Communicates change effectively.  Assists in identifying and maintaining constant communication with hotels key accounts.  
    • Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit.  Upholds organizational values, treats people with respect and promotes a harassment free environment.  Works with marketing team on a regular basis.  Regularly meets with DOS to communicate and discuss sales activities.   Coordinates catering events and communicates with kitchen staff. 
    • Quality Management – Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Strives to increase productivity.  Ensures meeting room is set up to standard prior to events. 
    • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
    • Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Schedule and track all sales appointments ensuring the required amount of sales calls are achieved.  Actively sell to in-house guests.  Maintains all sales files and trace file system. 
    • Compliance - Maintains confidentiality.  Ensures adherence to the rules, regulations, policies, procedures and the pricing and marketing philosophy as set forth by the company and hotel brand. 
    • Business Acumen – Must achieve occupancy and rate index as outlined by Buffalo Lodging.  Achieve or exceed occupancy, rate and RevPar as outlined in property budget.  Knows the principle competition for each market segment.

    Qualifications

    Qualifications:

     

    A proven track record in cultivating business relationships and strong prospecting skills is ideal. A minimum of two years hotel experience is strongly preferred. Hospitality and customer service experience are a must. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is a plus. Excellent written and verbal communication skills are necessary. A demonstrated commitment to superior guest service is necessary.

     

    Benefits:

     

    At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:

    • Medical & Dental Insurance
    • 401(k) savings plan
    • Life Insurance
    • Supplemental Life Insurance
    • Flexible Spending Plans
    • Short Term Disability Insurance
    • Employee Assistance Programs

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