Buffalo Lodging Associates

  • Bistro Supervisor

    Location Name Courtyard by Marriott Sarasota/University Park
    Job ID
    2018-1993
    Location
    US-FL-Sarasota
    Type
    Regular Full-Time
    Department
    Food & Beverage
  • Overview

    General Summary:

     

    Assist with the supervision of all aspects of the food and beverage operations within the hotel in the absence of the General Manager. 

    Responsibilities

    Principal Responsibilities:

    • Contributes to an atmosphere of welcome and warmth generated by sincere concern for each guest’s satisfaction. 
    • Ensure staff is working together as a team to ensure optimum service and that guest needs are met
    • Responsible for preparation and execution of morning and/or evening food service including cooking, food prep, cleaning, and any other required task requested by management.
    • Responsible for overall food and beverage financial results and profitability.  Responsibilities include meeting budgetary goals, establishing and ensuring quality standards are attained and maintained.  These responsibilities are including but not limited to the kitchen, main dining room, food and beverage functions for conference services, banquets and all other F&B related events. 
    • Supervisory responsibilities include interviewing, hiring, training employees, scheduling, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

     

    Job Duties:

    • Problem Solving- Identifies and resolves problems in a timely manner.  Develops alternative solutions, uses reason at all times.  Makes timely decisions while exhibiting sound judgment. Able to make sound judgment when withholding bar service to an intoxicated person. Includes appropriate people in decision making process.
    • Project Management – Prepares and supports those affected  by change, monitors transition, and evaluates results.  Responsible for inventories of: cost of goods sold, kitchen equipment, linens, etc.  Complete opening and closing duties including setting up necessary supplies and tools, cleaning equipment and areas, locking doors, etc.
    • Customer Service – Maximize Customer Service by attaining 80% or better on Franchise Guest Service Scores.  Respond and resolve all guest complaints with regard to food and beverage timely and appropriately.  Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance. 
    • Communication - Demonstrates group presentation skills.  Speaks clearly and persuasively in positive or negative situations.  Writes clearly, and has the ability to read and interpret written information. Communicates change effectively.
    • Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Listen and respond appropriately to the concerns of other employees. Upholds organizational values, treats people with respect and promotes a harassment free environment.  Works closely with all other departments.  
    • Quality Management – Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections.  Must maintain 80% or higher on Franchise product quality scoring.  Inspect kitchen and dining areas for cleanliness and preventative maintenance upkeep on a daily basis.  Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Strives to increase productivity.
    • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
    • Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions.  Delegates work assignments, sets expectations and monitors delegated activities.  Asks for and offers help when needed.   
    • People Management – Ensures each employee completes orientation and required brand training.  Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards.  Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.).  Maintains effective employee relations programs within the hotel.  Provides regular performance feedback to all employees.  Manages difficult or emotional employee situations.  Develops subordinates skills and encourages growth.   
    • Compliance – Ensure all internal BLA communication is posted as required.  Responsible for ensuring all kitchen and food and beverage operations are in compliance with all legislative, health and licensing guidelines.  Maintains confidentiality.   Including but not limited to inspection of storage areas, inspect use of FIFO and cleanliness.   Must maintain food safe and alcohol certifications.  Knowledge if all state, federal and corporate liquor regulations pertaining to alcoholic beverage service to minor and intoxicated guests.
    • Business Acumen – Assists in maintaining CPOR in assigned departments as driven by budget.  Understands business implications of decisions, aligns work with strategic goals.  Accurately forecast schedule changes based on forecasted occupancy. 

    Qualifications

    Qualifications:

     

    A Bachelor’s degree (B.A) from a four year college or university; or at least 2 years related experience in a food and beverage department is strongly preferred.  Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.   Must have valid drivers license, and acceptable driving history subject to company approval. 

     

     

    Benefits:

     

    At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:

    • Medical & Dental Insurance
    • 401(k) savings plan
    • Life Insurance
    • Supplemental Life Insurance
    • Flexible Spending Plans
    • Short Term Disability Insurance
    • Employee Assistance Programs

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed